the date of linked emails is automatically marked and showed in the history of a ticket
correspondence inside the tickets is sorted and stamped by date it is received
It’s more about a deeper integration of Email. The email date and time is just plain text in a note. The date and time of the comment/note is always the time you added it.
The date and time of the comment should be the real time of the email. Then the chronological history of email could be displayed. From old to latest. Even if you entered one email at the wrong time.
3
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Stefan
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