Idea for easier sorting emails
„How would it be to have a search field for tickets to attach with while writing it?“
This could be much faster. The way now: I watch every nescessary ticket. In order to drag and drop Emails I go to „watched“ ticketsà pin ità go to emailàthan drag and drop.
Sent Email: I have to do the same thing as mentioned above in Folder „sent Emails“. Other way: put a[R # XXXX] in it to attach it to the ticket directly. If you drag and drop it, you might forget to attach it because you are in folder „Mail Inbox“.
Easier: Have a defined search field: Answer Email: use search form for ticket to directly attach it to.
Same with incoming email: maybe right clickà attach ticket toà „search form“àticket to attach to
The Other thing is the order of Commentary: Is it possible to have time stamp of the added email? Sometimes you forget some email, than the order of it is incorrect..